Follow these steps to get a clear picture of your document if it is needed for the identity verification process:
- Place your document on a solid background or one with limited patterns (like a desk or piece of paper). A solid, simple background limits where your camera will auto-focus.
- Your document should be well-lit. Natural light and office lighting help ensure a clear image. Try to eliminate any glare over document information (i.e. date of birth or address) by repositioning your camera or document.
- Tap your screen to focus on your document and not any objects surrounding it. Most camera apps will let you select where you want to focus.
These three steps will help capture a clear picture of your document and speed up the Earnnest review process. Before uploading for review, check to ensure all words are readable. If lines like your date of birth or address are blurry, please retake the picture or recopy your document before uploading to Earnnest for review.